Valid from 15 May 2018
I Love Surfing cares about your privacy. That’s why we only process data that we need to provide and improve our services. We take good care of the information you provide us and the information we collect about your use of our services. We never provide any personal data for commercial purposes to third parties.
We also explain how we store your data, protect it, and keep it safe.
Also, we explain what rights you have regarding your personal data.
We are a Dutch based company and therefore we comply by Dutch and European laws, rules and regulation that are applicable.
Links to other websites
About Data Processing
In the following section we tell you how we process your data, where we store it, how we secure it, and who has access to it.
We collect and process personal data for one or more purposes. This depends on the website or service your use. We do this:
- So you can order products through our websites and so you can use the functionalities and services on our websites.
- So we can process your order and inform you on this process.
- So we can provide you with customer support and in case of any complaints
- So we can communicate with automated e-mails, but only with your consent
- So we can improve our websites
Personal data we collect depends on what service or website you use and what data you provide us and include:
- Company name
- E-mail address
- VAT number
- Place of residence
- Phone number
- Technical data like IP address, identifiers in cookies, browse behaviour
Web shop software – Woocommerce and WordPress
Our webshop is developed with software of WooCommerce and WordPress. Our websites are hosted at Antagonist. Any personal data you provide us to use our services are shared with these parties. They only have access to this data to provide (technical) support to us. They will never use your data for any other cause. Antagonist is obligated to secure this data. Security measures include SSL-encryption and a strong password policy. Back-ups are created regularly to prevent data loss.
Webhosting – Antagonist
Antagonist provide our webhosting and email services. Antagonist processes and collects data for us but doesn’t use this for their own purposes. They do however, collect meta-data about the use of their services. This doesn’t include any personal data. Antagonist has taken technical and organizational measures to prevent data loss and unauthorized use of your personal data. Antagonist agreed confidentiality through an agreement with us.
E-mail and Mail Lists
We send our email campaigns and newsletters with MailChimp and do this with personal data you have given us freely. We only send you emails through MailChimp for which you have given your specific consent. MailChimp receives your data from us and stores this securely. You can unsubscribe or update and manage this data at any time through the emails you receive from us through MailChimp.
MailChimp also collects data automatically by using cookies, for example when you interact with an email campaign. These cookies record your email address, IP address, date, and time associated with each open and click for a campaign. MailChimp uses this data to create reports for us about how our email campaigns performed and what actions our subscribers (you) took.
Mailchimp may use your personal data that they receive from us for legitimate business interests, including:
- To enforce compliance with their Terms and Conditions and applicable law.
- To protect the rights and safety of their members and third parties as well as their own.
- To meet legal requirements.
- To provide information to representatives and advisors.
- To prosecute and defend a court, arbitration, or similar legal proceeding.
- To respond to lawful requests by public authorities.
- To provide, support and improve their services.
- For their data analytics projects.
- For other purposes.
Gmail and webhost
We use services of Gmail, Apple Mail and Webmail from MijnDomein for our regular e-mail traffic. These parties have technical and organizational measures in place to prevent abuse, loss and corruption of your and our data. These services do not have access to our inbox and we treat all our e-mail traffic as confidential.
Payment Processors – Sisow, Paypal, Ideal
We use services of Sisow, Ideal, and PayPal to (partly) complete payments in webshops of I Love Surfing. These services process your name, address, e-mail address, city of residence, and payment data like bank account or credit card number. They use effective technical and organizational measures to protect your personal data. These payment processors reserve the right to use your data to improve their services and within this context share (anonymous) data with third parties. All these guarantees to protect your data also applies to third parties that are included by Mollie and Stripe. They do not keep your data any longer than the legal allowed time.
Shipments and Logistics PostNL, DHL, and UPS
When you place an order with is, it is our duty to deliver it to you. For this, we use services of PostNL, DHL, and UPS. Therefore, we are required to provide your name, address and place of residence with these parties. They only use this data to perform this specific delivery. These postal services will also share this data with any subcontractors they use for your order.
Billing and Accounting – E-boekhouden.nl
We use services provided by E-boekhouden for our billing and accounting. We share your name, e-mail address, address, place of residence, and any data regarding your order with E-boekhouden. This data is used for administration of invoices. Your personal data is protected and stored securely. E-boekhouden agreed confidentiality regarding your personal data and will not use you it for any other purpose than described above.
Purpose of Data Processing
General purpose for data processing
Automated collected data
Data which is collected automatically through our websites are processed with the goal to improve our services. This data (such as IP-address, web browser and operating system) is not personal data.
Compliance to fiscal or criminal investigation
It could occur that I Love Surfing is forced to share your data because of an official fiscal or criminal investigation. We will do our best and use the law to prevent us having to share your data in these investigations.
We store your data as long as you are our customer. This means that we safe your customer profile until you tell us you do not longer wish to use our services. When you tell us this we will consider this as a ‘forget met request’. Upon this request we will delete your data apart from the data we have to store by law. This includes data for billing and administrative purposes. Employees however, will no longer have access to your data.
According to current Dutch and European law you have certain rights regarding what we can do with your personal data. Here we explain what your rights are and how you can enforce these rights.
Firstly, we can only send copies of your data to an e-mail address that’s already registered with us. If you want us to send it to another e-mail address or by regular mail, we need proof of identity. We keep an administration of these requests. If you put in a forget me request, we store only anonymous data.
You have the right to file a complaint with the proper authorities for personal data if you suspect we use your data wrongfully.
Right to insight
You always have the right to see your personal data we collect. You need to put in an official request with our privacy contact person if you want to express this right. We will reply within 30 days upon your request. When your request is granted we will send an excerpt of all your data and where this is stored to your e-mail address that we have of you.
Right of rectification
You always have the right to rectify or change your personal data. You need to put in an official request with our privacy contact person if you want to express this right. We will reply within 30 days upon your request. When your request is granted we will send a confirmation e-mail to your e-mail address that we have of you.
Right to limitation of processing
You always have the right to limit the processing of your data. You need to put in an official request with our privacy contact person if you want to express this right. We will reply within 30 days upon your request. When your request is granted we will send a confirmation e-mail to your e-mail address that we have of you and we will no longer process your data until you say otherwise.
Right of transferability
You always have the right to have your personal data processed by a third party. You need to put in an official request with our privacy contact person if you want to express this right. We will reply within 30 days upon your request. When your request is granted we will send a confirmation e-mail to your e-mail address that we have of you. If granted, we can probably no longer provide our services, because we can no longer guarantee a secure connection for the transfer of data.
Right of objection and other rights
In most situations, you have the right to object to data processing by or in order of I Love Surfing. If you object we will immediately stop processing your data awaiting the handling of your objection. If your objection is grounded, we will provide you a transcript and/or copy of the data we collected so far and permanently stop processing any of your data.
You also have the right to not be subjected to automated individualised decision making or profiling. However, we do not process your data in a way that’s applicable to this right. If you believe otherwise, please contact our privacy contact person.
What are cookies?
Cookies are small text files that a website places on your computer, tablet or mobile phone when visiting a site. These cookies save your browse behaviour. Personal data is processed when cookies are placed. These cookies allow a website to recognize you on your next visit. This can be useful for you, so you don’t have to login every time you visit the website.
We identify two different kind of cookies, functional and non-functional. We always place functional cookies, otherwise our websites don’t work properly. Apart from that we also place non-functional cookies for analytic purposes. We use these second kind of cookies to improve our services. The cookies mentioned in article 14 are an example of these non-functional cookies.
How can I turn cookies off?
You can choose to turn cookies off. You do this with the web browser you use. More information about this can be found on the provider of your web browser.
Cookies placed in forms
When you provide information on forms on our website, for example on a contact page, cookies might be placed to remember your information for future correspondence.
Third party cookies
It is possible that third parties, like Google and Youtube, place advertisements on our website or that we use the services of a third party. These third parties might place cookies. These cookies are not manageable or cannot be influenced by us.
Our websites use Google Analytics, one of the most spread and trusted analytic solutions on the web, that helps us to understand how you use our websites and how we can improve your user experience. These cookies keep track of things like how much time you spend on our website, what specific pages you visit, so we can keep delivering interesting content for you. Please have a look at the official Google Analytics website for more information about Google Analytics’ cookies.
We sell products online and that makes it important to us to have statistics and understand how many visitors make a purchase. Statistic cookies track this information so we can manage and predict advertisement and product costs.
We use buttons and plugins for social media on our websites with which you can connect in different ways with your social networks. Social media platforms place cookies to make these functions possible. They use information provided by these cookies to improve your profile or to contribute to goals stated in their Privacy Policies. Read our cookie declaration for more information on this subject.
We also use Facebook Pixel, a Facebook re-marketing service provided by Facebook Inc. Get more information about interest based advertising by Facebook by visiting this page: https://www.facebook.com/help/164968693837950
Follow these instructions to unsubscribe from interest based advertising from Facebook: https://www.facebook.com/help/568137493302217
Facebook is compliant with the self-regulating principles for online advertisements that are constructed by the Digital Advertising Alliance. You can unsubscribe for Facebook and other participating companies of the Digital Advertising Alliance by following these links:
For the US http://www.aboutads.info/choices/
For Canada http://youradchoices.ca/
For Europe http://www.youronlinechoices.eu/
For more information about the privacy practices of Facebook please visit the data policy of Facebook: https://www.facebook.com/privacy/explanation
Multiple advertisers are active on our websites who all place their own cookies. These advertisers use technologies for their advertisements and the links in their advertisements that are directly recognized by your web browser. These are used, amongst other things, to automatic recognition of your IP-addresses which are being forwarded to the advertiser.
Minors and minimum age
If you are 16 years old or younger, you can only use our websites and services under parental supervision or with assistance of legal supervision.
I Love Surfing – World White Label
2033 AD Haarlem
Privacy Contact Person